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Frequently Asked Question!
A Virtual Assistant is a professional service provider who specializes in providing remote administrative, technical, or creative assistance to clients from a home office.
Practically any task your team undertakes through computer software or via telecommunication can be carried out remotely by a team situated offshore. The only prerequisites are the appropriate competencies, training, backing, and necessary software tools to execute the job effectively.
At Lab7 VA, we have the privilege of access to a talent pool that exceeds 200,000 skilled applicants, empowering us to recruit team members in the Philippines who align with your offshoring role specifications.
Here are some common roles that can be efficiently outsourced to the Philippines:
- Virtual Executive Assistant: Handles administrative tasks such as email correspondence, appointment scheduling, travel arrangements, and more.
- Social Media Manager: Manages and grows your social media presence, creates content, and engages with your audience.
- Content Writer: Crafts high-quality blog posts, articles, website content, and other written materials.
- SEO Specialist: Works on optimizing your website for search engines, conducts keyword research, and builds high-quality backlinks.
- Customer Service Representative: Handles customer inquiries, resolves complaints, and ensures a high level of customer satisfaction.
- Graphic Designer: Creates visual content for your marketing campaigns, website, and social media platforms.
- Data Entry Specialist: Manages your data needs, ensuring accurate and efficient data entry and maintenance.
- Bookkeeper: Manages financial records, tracks expenses and revenue, and assists in preparing financial reports.
- Web Developer: Builds and maintains your website, ensuring it’s functional, user-friendly, and aligned with your brand.
- Digital Marketing Specialist: Manages your online marketing campaigns, monitors their effectiveness, and strategizes for improvement.
Remember, the roles and tasks you can offshore are not limited to these. With the right skills and training, a virtual assistant can help with almost any remote-capable role in your organization.
Yes, a significant advantage of hiring a Virtual Assistant with us is their flexibility to work in different time zones, depending on your business needs.
The cost savings that you can achieve by offshoring to the Philippines can be significant, often ranging between 40% to 70% compared to hiring employees locally, depending on the roles and tasks outsourced.
There are a few key reasons for these substantial savings:
Lower Labor Costs: The Philippines has a lower cost of living compared to many Western countries, which translates into lower salary expectations.
Reduced Overhead: When you offshore, you avoid costs associated with providing office space, equipment, utilities, and other overheads.
Increased Productivity: Offshoring allows your local team to focus on their core competencies and strategic tasks, thereby increasing overall productivity and efficiency. Your offshore team can handle the routine or specialized tasks, ensuring round-the-clock operations due to differing time zones.
Several studies have corroborated these savings:
A 2019 study by the global consulting firm A.T. Kearney noted that companies offshoring their services to countries like the Philippines could realize savings of up to 60% primarily due to labor arbitrage.
According to Deloitte’s 2016 Global Outsourcing Survey, 59% of businesses they surveyed cited cost-cutting as a primary reason for outsourcing.
A report from Oxford Economics found that a company could save an average of $14,000 per year for a single offshored role.
At Lab7 VA, we undertake the task of talent sourcing, while our clients take on the responsibility of initial role-specific training. Depending on the role being outsourced, our recruitment process may yield candidates with existing system knowledge and appropriate certifications, which may reduce the need for comprehensive training. This will become clearer during the recruitment process as you interact regularly with our talent acquisition team.
We suggest that you offer training covering your company’s history, product offerings, services, operational processes, special software, communication style, and policies, as applicable. It’s also crucial to clearly outline tasks and responsibilities for your offshore team, monitor their progress, and address any queries they might have. The use of project management systems and instant messaging software can be beneficial in this regard. Frequent communication promotes a team spirit and optimizes business outcomes.
In contrast to traditional models, Lab7 VA takes an active role in managing your team beyond recruitment. We provide coaching to help your team continually improve their skills and adapt to your business needs. We also organize monthly social activities and offer retention incentives to maintain high morale and engagement levels. Furthermore, we facilitate group personal development programs to encourage continual learning and growth among team members. Additionally, we offer HR support to handle administrative tasks and address any personnel issues that may arise, ensuring a smooth operation of your offshore team.
The salaries of your offshore team are comprehensively covered in a single, all-inclusive invoice that we send to you on a monthly basis.