How Our Unique Outsourcing Model Works
It is your team. With us, you can enjoy full transparency and control, while leaving concerns about facilities, operations, and regulations in our capable hands.
Quick Start Process
The Quick Start Process is designed to efficiently initiate outsourcing for your business.
Discovery Call
During a discovery call, the primary objective is to gain a comprehensive understanding of your business, its needs, and goals. The call typically begins with introductions and a brief overview of your company. Next, we delve into your current pain points, challenges, and the tasks that are hindering your productivity. We also discuss your objectives for outsourcing, including cost savings, expertise access, and scalability. By asking targeted questions, we identify potential areas for outsourcing and assess your readiness to engage external service providers. Throughout the conversation, we address any concerns you may have and provide insights into how outsourcing can benefit your business. Finally, we wrap up the call with a summary of the discussion and outline the next steps to move forward in the outsourcing process.
Recruit
Following the discovery call, we support you throughout the recruitment process with these key steps:
- Assisting in crafting your VA job description.
- Advertising the position using paid ads.
- Sourcing potential candidates.
- Pre-interviewing candidates.
- Shortlisting the most suitable candidates.
- Setting up interviews
- Attending and debriefing after interviews.
- Negotiating favorable salaries.
- Preparing VA contracts.
- Onboarding your VA upon hiring
- IT setup for your new VA.
Our hiring preferences focus on:
- Excellent English communication skills.
- Strong attention to detail.
- Avoiding job hoppers.
- Matching your specific processes.
- Successful reference checks.
- Clear local and national police checks.
- Passing a medical examination.
This comprehensive recruitment process ensures that we find the most qualified and suitable virtual assistants for your business needs.
Support
In this stage, we ensure that your virtual assistants have the necessary resources and environment to thrive:
- We supply a comfortable desk and chair for a productive workspace.
- A healthy working environment is maintained at all times.
- High-speed fiber internet with a secondary failover connection is provided.
- Our central city office features backup power for uninterrupted work.
- 24/7 security is in place for the safety of our employees.
- We assist with IT equipment procurement.
- A generous health insurance plan is available.
- Company uniforms are provided.
- Monthly social activities and retention incentives are organized.
- Group personal development programs are offered.
- Employee performance coaching is conducted.
- HR support is readily available.
Additionally, we grant access to essential resources such as:
- Employment contracts and HR templates.
- Employee time tracking tools.
- Accountability and productivity reports.
- Payroll support.
- Legal employment compliance guidance.
While we manage all the necessary aspects, you maintain the desired level of control over quality and productivity. In essence, we take care of everything locally, allowing you to concentrate solely on the business processes you want to operate in the Philippines.
It’s crucial to understand that the success of your virtual assistant or offshore team depends on your investment of time and effort in training them and familiarising them with your systems and processes. Our offshore management team is here to provide the back-end support to facilitate this process. If you don’t invest in building, nurturing, and sustaining your offshore team, your offshore investments might not achieve their full potential.
